Mr. Voss has a great way of letting little stories he has experienced lead into or make his point or setup his advice. You want some real advice from a person that has dealt with some of the most critical hostage negotiations the FBI has had, here it is. He has taken his skill set and applied it to business, he has taught at some of the best schools in the USA to include Georgetown University. His latest book Never Split the Difference can be found at: http://ift.tt/1Ti4Vsy , the first chapter, heck the first 7 pages will make you a better negotiator.
from CTI Consulting http://ift.tt/2kwSHBH